FAQ

REES AND DAUGHTERS

window cleaningnear me

residential and commercial

SHEFFIELD  BARNSLEY  ROTHERHAM  DONCASTER

 

Tel: (0114) 249 1083 - Mob: (07496) 006199

 

WINDOW CLEANING - CONSERVATORY CLEANING - UPVC CLEANING 

GUTTER CLEAR AND CLEAN

ANY QUESTIONS ?


FREQUENTLY ASKED QUESTIONS

 

Q.    Do you use water fed pole?

A: Yes, although we do also offer traditional window cleaning, water fed pole window cleaning provides many benefits to you, the homeowner such as:

  • An increased level of privacy
  • No marks on uPVC left by ladders
  • Less noise
  • Less risk of damage or injury

 

Q. Do you provide internal cleans?

A: Absolutely, although this will need to be booked in advance and we ask that all furniture and obstructions kindly be removed to not only allow us access but to avoid any risk of damage.

 

Q.You've left and my windows are still wet?

A: This is completely normal and there is absolutely nothing to be concerned about. Because our water goes through a 6 stage, high pressure filtration process (4 stage reverse osmosis and 2 stage de-ionisation) it is free of any impurities and it will dry naturally within the hour completely streak / spot free.


Q.I have hard to reach windows: for example above conservatory, velux etc

A: This shouldn't be a problem in the majority of cases but we are happy to discuss this with you, because we use high reach (35ft) water fed pole, we are able to reach even the most difficult of windows without ever leaving the ground but in the case of velux and dormer windows, this will depend on the pitch of your roof and height of the windows upon the roof.


Q.Access to the rear of my property is locked during the day.

A: We always send a text message the previous day to inform you that we intend to visit. If we have been unable to visit on the day originally scheduled, we will endeavour to contact you as soon as possible to arrange another day (In most cases, this will be the following day).


Q. Access to the rear of my property is only accessible through the front.

A: Unfortunately, due to many factors, we would be unable to add you to a round as this will generally require a timed appointment and we have found over time this isn't always feasible.

 

Q.Do you work in all weathers?

A: We will avoid working in heavy rain, electrical storms, heavy snow and hail. We will however, in most cases work in light - medium rainfall and dependent on temperature, light snow. This will not affect the finish left on your windows despite the myth that rain leaves spotting on glass. Rain water, although microscopically dependent on the geographical location, is actually pure water.

The age old myth that rain marks your windows, albeit true with traditional window cleaning, doesn't apply to water fed window cleaning as it's not actually the rain marking your windows, but the fine layer of detergent left on the glass following a traditional clean that attracts the dirt and when it rains, this dirt is spread evenly across the glass to make it more visible to the naked eye.


Q.How often do you visit?

A: The majority of our customers are on a 4-weekly rolling basis. We do however offer 2, 4, 6, and 8 weekly to suit your needs. This may however affect the cost slightly as over prolonged periods, your glass and frames will attract more dirt and this will require a deeper clean.


Q.How will I know you're coming?

A: We always send a text reminder the previous day, no ifs / no buts.

 

Q.    Do I need to be at home when you visit?

A: Absolutely not, we aim to be as helpful as possible, not a hindrance. Provided we can access all sides that you require cleaning without someone being at home, then there is no need at all. With regards to payment, we accept a variety of electronic payment methods and strongly advise against leaving cash in a safe place in your absence. Details of payment methods can be found here.


Q.What is water fed pole window cleaning?

A: Water fed pole is a reasonably new method of window cleaning developed to ensure not only the safety of the window cleaner, but also to deliver a much cleaner finish to the glass and enables us to reach where it would be impossible to do so traditonally. It works through several stages. Firstly we purify the water via a series of high pressure filtration systems (Reverse osmosis and De-ionising vessels) to produce pure water, the water is then delivered through pumps, into the pole via a hose where it leaves through a fine brush. The combination of brush and pure water, enable us to firstly agitate any dirt on the glass and clean simultaniously, followed by a rinse removing any traces of dirt left behind.


Q.What is included in the price?

A: When we provide a quote for window cleaning, the price is always inclusive of all frames, sills and doors (uPVC), we are extremely resolute about this and will not under any circumstances offer a glass only clean. We see a window for what it is, it's not just a pane of glass.


Q.What areas do you cover?

A: We currently operate in the whole of South Yorkshire  (Sheffield, Barnsley, Rotherham and Doncaster) but we can travel further afield so please contact us if you live outside of this area.


Q.     Do you provide builders / one off / sparkle cleans?

A: Unfortunately we are unable to do so at the present time.


Q.Are you insured?

A: We certainly are and will be happy to provide proof of this upon request.


Q. Will you need to use my water supply ?

A: Absolutely not, firstly and more importantly, tap water is completely useless to us as contains an extremely high volume of TDS (Total dissolved solids) and we require pure water, secondly, we carry all the water needed on board our vehicles.

 

Q.What is pure water?

A: Put quite simply, pure water is exactly what it says on the tin. 2 parts Hydrogen to 1 part oxygen (H20) and that's it, nothing else added.

We often get asked whether pure water is the same as filtered / mineral / spring water? The answer to that question lies somewhat in the name, where as the above are cleaned or completely clear of many of the chemicals added by water treatment, they still contain a certain amount of trace minerals, including magnesium and calcium and would be completely useless to a water fed pole window cleaner.

 

Do you have a question we haven't answered above? Please feel free to get in touch today where one of our team will be more than happy to assist.

Rees and Daughters window cleaning

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